Refund and Returns Policy

Return & Refund Policy

At AlloLiving, we are committed to providing high-quality lighting products and excellent customer service. If your purchase does not meet your expectations, we offer a transparent and straightforward return process as outlined below.

1. Return Policy Summary

We have designed our return policy to be as clear as possible. Here is a quick overview:

Policy Element	Details
Return Window	30 days from the delivery date
Return Method	By mail
Item Condition	New (Unused, uninstalled, in original packaging)
Restocking Fee	No fee ($0.00)
Defective/Merchant Error	Free return shipping (Prepaid label provided)
Customer Remorse	Customer is responsible for return shipping costs

2. Eligibility Requirements

To qualify for a return, items must meet ALL of the following conditions within the 30-day window:

• Condition: Must be in new condition (unused, uninstalled, and without modification).

• Packaging: Must be returned in its original packaging with all manuals, accessories, and tags intact.

• Proof: Must be accompanied by a valid proof of purchase (order number or receipt).

We reserve the right to reject returns that show signs of wear, damage, or do not meet the conditions above.

3. Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order products

• Clearance or final sale items

• Products damaged due to misuse, improper installation, or mishandling after delivery

4. Return Shipping Responsibility & Fees

• Defective, Damaged, or Incorrect Items (Merchant Responsibility):

  If the item is defective, damaged during shipping, or incorrect due to our error, we will provide a prepaid return shipping label at no cost to you.

• Customer Remorse / Change of Mind (Customer Responsibility):

  If the return is due to personal preference, an ordering mistake, or a change of mind, the customer is responsible for paying the actual return shipping costs.

• Restocking Fee:

  We charge a $0.00 restocking fee under any circumstances.

5. Step-by-Step Return Process

1. Request Authorization: Email us at support@alloliving.com with your order number and the reason for your return.

2. Receive Instructions: Once your request is approved, we will provide detailed shipping instructions. Please note: Unauthorized returns will not be accepted.

3. Ship the Item: Return the item by mail. If a prepaid label is provided, attach it and drop the package at the designated carrier. If you are self-shipping, we strongly recommend using a trackable shipping method, as we cannot be responsible for lost returns without tracking.

Return Address:

Allo Living – Returns Processing Center

Flat 1506, 15/F, Cheung Fung Commercial Bldg, 21-25 Cheung Sha Wan Road, Sham Shui Po, Kowloon, Hong Kong

Important: Do not return items to the manufacturer or any address without prior written authorization from our support team.

6. Damaged or Defective Items Upon Arrival

Please inspect your order immediately upon delivery. If your item is damaged or defective, contact us within 14 days of delivery and provide:

• Clear photos of the damaged product

• Photos of the outer packaging

• Your order number

We will evaluate the case immediately and offer either a replacement or a full refund.

7. Refund Processing

Once we receive and inspect your return at our Hong Kong processing center, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed and automatically applied to your original payment method within 10 business days.

• Please keep in mind that your bank or credit card provider may require additional processing time to officially post the refund to your account.

8. Order Cancellation

Orders may be canceled before shipment for a full refund. Once an order has been shipped, it cannot be canceled and must follow the standard return process outlined above once you receive it.

9. Customs Duties & International Returns

For international returns, customers are responsible for any customs duties, import taxes, or clearance fees incurred during the return transit, unless the return is strictly due to our error (e.g., defective or incorrect item).

10. Contact Information

If you have any questions or concerns about our return policy, please reach out to us:

• Email: support@alloliving.com

• Phone: +852 95029849

• Business Address: Flat 1506, 15/F, Cheung Fung Commercial Bldg, 21-25 Cheung Sha Wan Road, Sham Shui Po, Hong Kong