Refund and Returns Policy

 

At AlloLiving, our mission is to provide you with high-quality products and exceptional customer service at every step. We want you to be completely satisfied with your purchase. If for any reason your order does not meet your expectations, our return and refund process is designed to be easy, smooth, and hassle-free.

Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, items must meet all of the following criteria:

• Unused and in original condition

• Returned in original packaging, including all parts, manuals, and accessories

• Proof of purchase must be provided

Returns submitted after the 30-day window will not be accepted.

Return Shipping Cost
A prepaid return shipping label is included with every package to facilitate returns due to product defects, damage during shipping, or incorrect items sent by us. In such cases, return shipping costs will be covered by AlloLiving.
If you wish to return an item due to an incorrect order placed by you or any other reason not related to product quality or shipping error, the return shipping cost will be your responsibility.

Return Method
All returns must be shipped by mail. We currently do not accept in-store returns for online purchases.

Return Address
Flat 1506, 15/F, Cheung Fung Comm Bldg,
21–25 Cheung Sha Wan Road,
Sham Shui Po, Hong Kong

Return Label
To return an item:

• Repack the item securely in its original packaging.

• Attach the prepaid return label included in your package to the outside of the parcel.

• Drop off the package at the nearest shipping carrier location indicated on the label.

If you have misplaced your return label or your return does not qualify for a prepaid label, please contact our support team to request assistance.

Restocking Fee
There is no restocking fee. Returns that meet the eligibility criteria are free of charge.

Damaged or Defective Items
If your order arrives damaged or defective, please:

• Take clear photos of the damaged item(s) and packaging

• Contact our customer service within 7 days of delivery

• Send the photos and your order details to support@alloliving.com

Claims submitted after 7 days or without photographic proof may not be eligible for refund, replacement, or store credit.

Refund Processing
Once we receive and inspect your returned item(s), please allow up to 10 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.