Terms of Service

Welcome to AlloLiving.com (“Website”), operated by Allo Trading Co., Limited (“Company”, “we”, “us”, or “our”). By accessing or using this Website and purchasing our lighting products and home décor items, you agree to be bound by these Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Use of Website

You agree to use this Website only for lawful purposes and in accordance with these Terms. You must not misuse this Website by knowingly introducing viruses, attempting unauthorized access, or interfering with its proper functioning. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Eligibility

By using this Website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

3. Account Registration & Privacy

If you create an account, you agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You are responsible for maintaining the confidentiality of your login credentials. Your submission of personal information through the store is governed by our Privacy Policy.

4. Products and Descriptions

AlloLiving specializes in lighting products including ceiling lights, chandeliers, pendant lamps, wall lights, outdoor lighting, and related home décor items. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We reserve the right to modify or discontinue products without notice.

5. Pricing and Availability

All prices are listed in USD unless otherwise stated. Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.

6. Order Acceptance & Billing Terms

Your receipt of an order confirmation email does not constitute acceptance of your order. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

7. Payment Methods

We accept secure payment methods as provided at checkout. By submitting payment information, you authorize us to charge the full purchase amount, including applicable shipping fees and taxes. All transactions are processed through secure, encrypted third-party payment gateways. There are no hidden fees associated with your purchase.

8. Shipping and Delivery

Shipping and delivery processes are governed by our separate Shipping Policy. Estimated delivery times are provided for reference only and are not guaranteed. Risk of loss transfers to the customer upon delivery to the carrier. Customs duties, import taxes, and local charges (if applicable for international orders) are the responsibility of the customer.

9. Returns and Refunds

Returns and refunds are strictly governed by our separate Return & Refund Policy. Please review this policy carefully before making a purchase. Products must be returned unused, in original packaging, and in resalable condition. Certain customized or clearance items may be non-refundable.

10. Intellectual Property

All Website content, including but not limited to text, images, logos, product designs, graphics, and trademarks, is the property of Allo Trading Co., Limited and protected by international intellectual property laws. Unauthorized reproduction, distribution, or use is strictly prohibited.

11. Prohibited Activities

You agree not to:

• Use the Website or its content for any unlawful purpose.
• Solicit others to perform or participate in any unlawful acts.
• Violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• Submit false or misleading information or transmit malicious code.

12. Disclaimer of Warranties

This Website and all products are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

13. Limitation of Liability

To the fullest extent permitted by law, Allo Trading Co., Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

14. Indemnification

You agree to indemnify, defend and hold harmless the Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference.

15. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.

16. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.